No matter whether you are a newbie or a professional bettor, sooner or later you may need help. Maybe you don’t know how to make a bet, face difficulties with some features, can’t make a deposit, or create an account. This is where the help of sports betting customer service might come in handy. In sports betting, you often might need help as soon as possible, especially when you are making live bets. When something goes wrong or you face security issues, you don’t want to be alone with your issues and thoughts.
A few years ago, bookmakers didn’t pay much attention to this issue and only several of them had competitive customer support. Today, the situation changed for the better — online bookmakers started to understand that “email only” support is not enough because in this case gamblers have to wait for their answers for a few days!
In this post, we’ll take a closer look at the significance of having good customer service for online betting platforms. We’ll find out what makes customer support really good and what tips allow bettors to get the most out of customer service. Get comfortable and have a look!
Contents
Why Does Betting Customer Support Matter?
Let’s take a closer look at this question and try to find out why sports betting customer support is so important. Firstly, you have to remember that good customer service means that a certain betting platform cares about its users. For example, Parimatch customer service is available round-the-clock. We are always ready to answer your clarification-seeking questions and help solve various tech issues.
So why should betting platforms have a reliable customer support service?
It keeps customer satisfaction high
It goes without saying that if customers are happy, the business owners and partners will be happy as well. Eventually, it leads to higher profits. When a player sees that all their issues are immediately solved, they will never go to competitors. Overall, good customer service always keeps customer satisfaction high!
It gives solutions, not more problems
Gamblers usually contact customer support service only when they face some difficulties. Therefore, the main goal of customer service is to acknowledge absolutely any problem no matter how complicated it can be and finally solve it. Good customer support doesn’t make hollow promises. They give solutions and don’t add more problems!
On the other hand, it is of utmost importance for any customer support service to value its customers and understand that even small, inconspicuous problems can be crucial for them.
It gives feedback
Great customer support ensures the bookmaker’s success. In fact, it is really hard to build a company’s reputation in the digital age because if a gambler has a negative experience with a betting platform, they won’t hesitate to leave bad testimonials online. And everyone can see them because before betting on a certain platform, people read online reviews to make sure it is legal and trusted. A few bad reviews can ruin a bookmaker’s success. Therefore, a betting platform that values its reputation on the market must value its customers and always give feedback. In doing so, they will show that customers are very important to them.
Tips for Getting the Most Out of Customer Service
Now it seems logical that every sportsbook must have responsive and reliable customer support. But in reality, even the biggest bookmakers struggle with it. However, on the Parimatch online betting platform, we believe that the success of a bookmaker on the market also depends on the customer support services. Here are some tips that might help bettors get the most out of a bookmaker’s customer support team!
Use all accessible channels
It is clear that when gamblers try to reach out for help, they mostly contact customer service through a channel they prefer, such as online chat or phone. Unfortunately, sometimes they can’t get their problems solved right away or even reach a support agent.
Some bookmakers think that there’s no need to invest in various contact channels. They believe one phone line or a chat box is enough. Some only leave an email but, as we discussed before, it is totally not OK in the modern world.
A good betting platform must provide users with the possibility to choose a convenient way of communication and be ready to answer around the clock. At Parimatch we offer multiple ways to contact our customer support:
- online chat
- Telegram
- phone
So, regardless of the bookmaker you choose to contact, make sure you use all accessible channels to get help. And note that if you can’t reach out, it might be a sign the company is not to trust.
Don’t put off the issue
If your question deals with money or a live event you’re betting on, you surely wouldn’t want to postpone your call. However, you also shouldn’t linger even if a question doesn’t seem urgent. It’s way easier for an agent to help you right away and you won’t have any obstacles to keep betting.
For this reason, at Parimatch, we answer 24/7 so that you can resolve all your urgent and non-urgent questions whenever you want.
When choosing a bookmaker, it is also a great idea to check their call center working hours beforehand. You wouldn’t like to face a non-operating help center when you need it at night, right?
Provide all the necessary details
Remember: a customer service agent is your friend. They also want to have your questions resolved. So, you need to explain your issue in detail. Maybe sending a screenshot would help?
It is great when a bookmaker provides support in the language you prefer. At Parimatch, we have a local support team speaking Swahili and English so that you won’t have any language trouble. It’s not always the case with international companies but we do our best.
So, you need to give all the details when talking to customer service. But be sure to use only the contacts stated on the company’s official website. Be very careful if someone reaches out to you first stating they’re the bookmaker’s help agent. These might be fraudsters looking for your financial information.
How to Use Parimatch Customer Support?
Parimatch is a time-proven betting platform with an impeccable reputation and high rating. We worked hard to become one of the best betting platforms in Tanzania. However, we wouldn’t achieve so great results if not for the Parimatch support team.
We have a big team of experts that are always ready to help you tackle your betting challenges and solve all the issues that don’t allow you to enjoy betting. So, if you experience some difficulties, can’t deposit money, notice some bugs or don’t understand how to use the Parimatch betting app, feel free to contact our customer support desk.
How to get in touch with the Parimatch customer support team?
Let’s take a closer look, at what you should do to contact our support desk:
- Go to the parimatch.co.tz and scroll down to the footer, where you will find “Customer support”.
- You can contact us by email, Telegram, Whatsapp, phone, and online chat.
- Choose the most convenient method and send your questions. We bet you’ll get the answer as soon as possible.
That’s all! If you have any questions seeking clarifications, can’t understand the odds, or deposit cash, don’t hesitate to contact us. We value our customers and always do our utmost to solve your problems as quickly as possible.
Read More:
- Bet of the Day Tips
- Mobile Sports Betting
- How Does a Betslip Work?
- How to Make Accurate Football Prediction?
- Guide to Football Betting
- How to Bet on UFC Fights?
FAQ
Can I close my betting account?
You can close your Parimatch betting account whenever you wish to. You can close the account through your account dashboard.
Can bookies ban you for winning too much?
Generally, a bookie can ban you or limit your activity on their platform for winning too much. After all, bookmakers are in the business of making profits. So, increased winnings can jeopardize their profit-making purpose.
Why do betting accounts get suspended?
Betting accounts get easily suspended because of a range of reasons. These include;
- Winning too much
- Having multiple accounts (you can only have one account per bookmaker site)
- Failure to follow the bookmaker’s rules and regulations
How do I convert my bonus to cash?
You can convert bonuses and withdraw them as cash when you reach a certain prescribed value/amount. Alternatively, you can use the bonus as cash to wager on games. If you win these games, you can cash out your winnings immediately.
Can you cash out bonus bets?
To withdraw bonus funds from Parimatch Tanzania, you have to bet them 5 times with odds of not less than 1.9 within 7 days of your registration date.
What are bonus funds?
Bonus funds refer to welcome bonus offers available to new customers on Parimatch with a validity of up to 7 days. Customers can win anywhere between Tzs 500 and Tzs 500,000. To win the bonus, you have to deposit at least Tzs 500 immediately after registration.